Maintaining frequent and actionable feedback from the customers across a large chain of outlets or in franchise operation is a time guzzler.
- Never presume the customer’s tastes on your own. Let your end user or the customers come up with their own experience about the product/service. They will provide you the real information of your products performance.
- It could be any business – from textiles to shopping mall, or a small coffee shop to a lavish Star Hotel. A regular and meaningful customer feedback on your product/service is crucial to enable your business levitate to the next level. A valuable feedback can be anything; it might be positive or negative.
- The spontaneous feedback from the customers may differ from time to time. The only way to organically gather and store the actionable data through a representative sample of your customers is to run product feedback surveys all the time and periodically evaluate reports.This can help track the fluctuations in your customer’s attitudes toward your product/services.